Overview
We want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which we will provide refunds for our extensions and plugins.
Eligibility for Refunds
You may be eligible for a refund if:
- The product does not work as advertised
- Technical issues prevent you from using the product
- You have not used the product extensively
- The request is made within 14 days of purchase
Refund Process
To request a refund:
- Contact our support team at support@wuxuw.com
- Provide your order number and reason for the refund
- Our team will review your request within 2 business days
- If approved, the refund will be processed to your original payment method
Non-Refundable Items
The following are not eligible for refunds:
- Products used for more than 14 days
- Custom development work
- Enterprise licenses
- Products that have been extensively used
Processing Time
Once approved, refunds typically take 5-10 business days to process, depending on your payment method and financial institution.
Contact Us
If you have any questions about our Refund Policy, please contact us at support@wuxuw.com